How to Prevent Chatbot Disaster - Lessons from DPD Delivery Company's Rogue AI
Explore our guide on preventing chatbot disasters like DPD's AI issue. Learn key strategies for effective chatbot management, including regular testing, advanced analytics, setting clear boundaries, and ensuring human oversight. Enhance your chatbot's performance and avoid common pitfalls for a positive customer experience...
Decoding Customer Requests - Beyond Intuition to Data-Driven Insights
February 22, 2024
Building the Best Customer Service Experience - Listening to Your Customers
February 14, 2024
Event Management Conversation Analytics - Leveraging Chat for Unprecedented Insights
February 8, 2024
Move over CSAT, we want Customer Conversation Success Score
February 1, 2024
Advanced Customer Conversation Analysis - Automating the Manual Process
January 10, 2024
Explore the evolution of customer conversation analysis in this insightful article, getting into the shift from manual methods to advanced technologies like NLP and AI. Discover how product managers, service designers, and conversation designers are leveraging these tools for deeper insights and enhanced customer experiences.
Why Conversational Design is an Essential Part of Your Product Management Strategy
January 3, 2024
Discover the pivotal role of conversational design in enhancing product management strategy. Learn how user-centric conversational interfaces like chatbots and voice assistants can dramatically improve user experience, increase engagement, and give your product a competitive edge in the market. Explore our comprehensive guide covering the integration of conversational design throughout the product lifecycle, from market research to continuous improvement, and understand why it's more than just a trend—it's a vital component for success in today's digital landscape.
Optimizing Product Lifecycle Management with Conversation Design
December 28, 2023
Explore the cutting-edge approach to Product Lifecycle Management (PLM) with our comprehensive guide. Discover how integrating conversational design transforms customer experience, enhances product quality, and streamlines development processes. Dive into practical strategies for implementing PLM effectively, leveraging AI ...
Building Better Knowledgebases for Conversational AI Design
December 19, 2023
Responsive chatbots and robust knowledgebases. Dive into user-centric techniques, learn how to create adaptive conversational flows, and discover how to align AI goals with business objectives for enhanced customer interactions...
Designing Human Interactions with Conversational UX Design
December 12, 2023
Explore the transformative world of Conversational UX Design for interactive experiences. Learn how it's redefining human-digital interactions, understand the process and roles involved, and discover the future of intuitive, user-centered design in digital systems...
Real vs Synthetic Data in Conversational AI - Navigating the Best Approach for Authentic Interaction Design
December 5, 2023
Explore the critical differences between real and synthetic data in AI with our in-depth analysis. Learn why blending real conversations with synthesized datasets offers a unique advantage in conversational AI design. Uncover practical insights into NLP, AI models, and real-world applications for a balanced, effective AI strategy.
Being More Data-Driven in Your Conversational Designer Job
November 30, 2023
In digital products, where user experience defines product success, conversational designers play a crucial role. They connect human conversations with digital interactions, making technology intuitive and accessible. This article...
How Customer Conversations Inform Data Driven Product Management
November 19, 2023
In today’s fast-paced market, data-driven product management has become an intricate dance of blending customer insights with hard data. This article explores how conversations with customers ...
Why Analytics are Crucial in the AI-Assisted World of Conversation Design
November 17, 2023
Explore the critical role of analytics in the evolving field of conversation design, where AI technology and user interaction converge. Learn why mastering analytics is essential for conversation designers to create effective, engaging, and intuitive AI-driven conversational experiences.
Exploring the World of AI Chat Online - Your Guide to the Top Chatbot Platforms
November 7, 2023
Dive into the realm of AI chat online and discover the top platforms that are transforming digital communication. This comprehensive guide helps you navigate through the best AI chatbot alternatives to ChatGPT, enhancing your online engagement with cutting-edge technology.
Finding the Valuable Insights and Trends in Your Customer Conversations
October 25, 2023
In an era where customer-centricity is the cornerstone of successful businesses, understanding the nuances of every customer interaction is paramount. Every chat, call, or feedback form...
How Conversational Analytics Supercharges Your Customer Support
October 19, 2023
In today's data-driven world, understanding and improving customer interactions is crucial for businesses. One powerful tool that can aid in this endeavor is conversational analytics. By diving ...
Launching with Confidence - Setting Up Customer Support for New Product Releases
October 10, 2023
So you're looking to launch a new product! How do you know what support to provide? What do you train your support agents on? How do you embed the relevant knowledge base into your language ...
Elevate Your Customer Support - Conversational Analytics for Start-ups
October 2, 2023
Implementing an effective customer support system is integral for Small and Medium Enterprises to retain customer trust and build a reputable brand. This guide delves into how you can harness ...
Your journey from Live Agents to Conversational AI at an Enterprise Level
October 2, 2023
Navigating from live agents to Conversational AI isn't just a tech shift, it's a leap towards redefining customer engagement. Dive deep into the AI Chatbot Revolution...
Estimating the Cost of Leveraging Advanced Language Models
September 27, 2023
The advanced capabilities of models like GPT-4 have revolutionized chatbot functionalities. But what's the price tag attached to these marvels? Dive in to comprehend the pricing structure and how you can effectively estimate your chatbot expenses.
Why We Founded Requesty
September 26, 2023
Conversations have always been the most powerful business tool. With advancements in sophisticated language models, the potential to automate and enhance these conversational processes has...